How can we help?

Talk to the Optimize team

Email support@optimize.org.in for account help, technical problems or privacy requests. Include the platform you are using and a short description of the issue. Never send passwords, access tokens, payment credentials or someone else's private information.

Account and shared profile

Use the same Google account on the website, Chrome extension and Windows app. Your saved onboarding progress and profile belong to that account. If details appear out of date, refresh your profile or sign out and sign in again.

If sign-in fails, include the exact error message and your app version in your email. You do not need to send a Google password or authentication token.

Chrome extension help

Open a supported job application page, then open the Optimize side panel. Allow access to that specific website if prompted. Select Scan application, review saved-answer matches, then select Autofill safe fields. Check every answer and submit the form yourself.

If a website changes its questions or reloads, scan again. Custom controls and restricted embedded forms may require manual answers. Resume uploads, legal declarations and salary questions require your own review. You can remove site access through Chrome's extension settings or uninstall the extension at any time.

Windows app help

Sign in through your browser, return to the Windows app and choose a session mode. You can type questions without starting audio capture. Start audio only when you have permission to capture the conversation and use AI assistance.

Check Windows microphone permissions and the selected audio source if no transcript appears. Pause audio or stop the session to end capture. Screen context is a separate action: choose a screen or window, review the preview and send it only if appropriate. Discard the preview if it contains private information.

Saved text history is optional. You can remove saved sessions from History when no session is active. Review AI suggestions; they can be incomplete or incorrect.

Report a problem

Tell us: Web, Chrome or Windows; app/browser version; the steps that caused the issue; the exact error; and the approximate time. For a website compatibility issue, include the job portal's public URL. If you attach a screenshot, remove personal information and credentials first.

Privacy and account deletion requests

To request access to, correction of or deletion of your account data, email support@optimize.org.in from the Google-account email associated with Optimize. Use the subject Optimize privacy request and describe what you want to change or delete. We may need to verify account ownership before acting.

Signing out or uninstalling a companion app does not delete the shared Optimize account. Some records may need to be retained for legal, transaction or security obligations. Read the privacy policy for details.